FAQs
Frequently Asked Questions (FAQs)
General Information
Q: What is Paschimi?
A: Paschimi is a well-established ladies' fashion brand with over 9 years of experience. Located in Lajpat Nagar 4, we offer a wide range of women's clothing, including suits, kurtas, co-ord sets, lehengas, and night suits.
Q: Where is Paschimi located?
A: Our store is located in Lajpat Nagar 4, New Delhi, India.
Ordering & Payment
Q: How can I place an order?
A: You can place an order directly on our website by browsing through our collections, selecting your desired items, and following the checkout process.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. Please note that Cash on Delivery (COD) is not available.
Q: Are there any additional charges for using specific payment methods?
A: Nil
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 3-5 business days. Delivery times may vary based on your location.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within India.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your order online.
Returns & Exchanges
Q: What is your return policy?
A: We do not accept returns. However, exchanges are available within 15 days of receiving your order, provided the items are unused and in their original condition.
Q: Can I cancel my order?
A: Once an order is placed, it cannot be canceled.
Q: How do I initiate an exchange?
A: To initiate an exchange, please contact our customer service team at care@paschimi.in with your order details and reason for the exchange.
Products & Sizing
Q: Do you offer custom sizing?
A: At this time, we do not offer custom sizing. Please refer to our size chart for guidance on selecting the best fit.
Q: How can I find the right size?
A: Our size chart is available on each product page to help you choose the correct size.
Contact Us
Q: How can I contact Paschimi?
A: You can reach us through our Contact Us page, by emailing care@paschimi.in, or by calling our customer service at +91-9990270260.
Q: What are your customer service hours?
A: Our customer service team is available Tuesday to Sunday from 10:00 AM to 7:00 PM IST.
General Information
Q: What is Paschimi?
A: Paschimi is a well-established ladies' fashion brand with over 9 years of experience. Located in Lajpat Nagar 4, we offer a wide range of women's clothing, including suits, kurtas, co-ord sets, lehengas, and night suits.
Q: Where is Paschimi located?
A: Our store is located in Lajpat Nagar 4, New Delhi, India.
Ordering & Payment
Q: How can I place an order?
A: You can place an order directly on our website by browsing through our collections, selecting your desired items, and following the checkout process.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. Please note that Cash on Delivery (COD) is not available.
Q: Are there any additional charges for using specific payment methods?
A: Nil
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 3-5 business days. Delivery times may vary based on your location.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within India.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your order online.
Returns & Exchanges
Q: What is your return policy?
A: We do not accept returns. However, exchanges are available within 15 days of receiving your order, provided the items are unused and in their original condition.
Q: Can I cancel my order?
A: Once an order is placed, it cannot be canceled.
Q: How do I initiate an exchange?
A: To initiate an exchange, please contact our customer service team at care@paschimi.in with your order details and reason for the exchange.
Products & Sizing
Q: Do you offer custom sizing?
A: At this time, we do not offer custom sizing. Please refer to our size chart for guidance on selecting the best fit.
Q: How can I find the right size?
A: Our size chart is available on each product page to help you choose the correct size.
Contact Us
Q: How can I contact Paschimi?
A: You can reach us through our Contact Us page, by emailing care@paschimi.in, or by calling our customer service at +91-9990270260.
Q: What are your customer service hours?
A: Our customer service team is available Tuesday to Sunday from 10:00 AM to 7:00 PM IST.